TERMS AND CONDITION

This document is an electronic record in terms of the Information Technology Act, 2000 and the applicable rules thereunder, as well as amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic recod is generated by a computer system and does not  require any physical or digital signatures. This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy and Terms of Use for access or usage of the  website www.eraagluxury.com. “Eraag Fragrances Pvt Ltd” (hereinafter referred to as “Eraag”, “We”, “Us”, or “Our”) is the owner and operator of the domain name: contacteraagluxury@gmail.com

USER AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USINGTHIS WEBSITE OR PURCHASING PRODUCTS THROUGH THIS WEBSITE, YOU  ACCEPT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

These Terms of Use govern your use of the website, purchase of products, and all associated services. Eraag reserves the right to revise or modify these Terms at any time. Any revisions will be updated on this page along with the date of modification. Continued use of the Website constitutes your acceptance of the modified Terms. If you do not agree to these Terms, please discontinue usage of the Website immediately. By accepting these Terms, you also accept and agree to our Privacy Policy, as amended from time to time.

IMPORTANT DISCLAIMERS

• Eraag and its partners provide information and services on an as-is and as- available basis and do not guarantee accuracy, reliability, completeness, or uninterrupted access to the Website.
• Eraag uses third-party servers and processing systems which may be located outside your country. We are not liable for any breach of data security that arises beyond our control.
• In case of any malicious cyber-attack, hacking, virus intrusion, or security breach beyond our control, Eraag shall not be held liable for any data loss or exposure until systems are restored.
These disclaimers are in addition to those provided elsewhere in this Agreement.

MEMBERSHIP ELIGIBILITY

You must be competent under the Indian Contract Act, 1872 (i.e., 18 years or older and of sound mind) to create an account and use Eraag services. Minors may use the Website only through a parent/guardian. Eraag reserves the right to suspend or terminate accounts found to be inaccurate, unauthorized, or in violation of these Terms.

YOUR ACCOUNT RESPONSIBILITIES

If you register on the Website, you are responsible for:
• Maintaining account confidentiality
• Ensuring all registration data is accurate
• All activities carried out under your account
If false, misleading, or incomplete information is provided, Eraag may suspend or
terminate your account.

ELECTRONIC COMMUNICATIONS

By using the Website, you agree to receive electronic communications from Eraag, including transactional messages, updates, and promotional emails. You may unsubscribe from promotional messages as per our Privacy Policy.

USE OF PRODUCTS & SERVICES

• Products available on the Website are for personal use only.
• Resale, redistribution, or commercial exploitation of products is strictly prohibited and may result in legal action.
• Due to the personal and hygienic nature of fragrances and body-care products, products are non-returnable.
• However, if damaged, defective, or incorrect products are delivered, you must contact us within 24 hours of delivery for replacement assistance. We may contact you regarding orders, delivery updates, or promotional marketing.

FEES & PAYMENTS

• Browsing the Website is free.
• Product charges include applicable taxes and delivery fees (if any).
• If payment is declined, reversed, fraudulent, or incomplete, Eraag may cancel the order or suspend account access, along with pursuing legal remedies where applicable.

ACCEPTABLE USE

By using this Website, you agree NOT to:
• Upload content that is abusive, unlawful, defamatory, obscene, hateful, or incites violence.
• Use or copy any trademarks, logos, product images, or content belonging to Eraag without written permission.
• Misrepresent Eraag or mislead others using our brand name or assets.
• Post or circulate false statements about the brand on social media or public
platforms.

LIMITATION OF LIABILITY

Eraag shall not be liable for any direct, indirect, incidental, consequential, punitive, or
exemplary damages arising from:
• Website usage
• Product usage
• Service interruptions
• Loss of data or financial loss
Your use of the Website and products is entirely at your own risk.

INDEMNITY

You agree to indemnify and hold harmless Eraag and its affiliated entities from any
claims, damages, losses, legal fees, or expenses arising from:
• Violation of these Terms

• Misuse of Website or products
• Intellectual property infringements
• Abuse of account access

DISPUTE RESOLUTION

In the event of any dispute, please contact us first at: contacteraagluxury@gmail.com
We will attempt to resolve concerns amicably. Jurisdiction for legal matters shall exclusively lie with the Courts of DELHI.

INTELLECTUAL PROPERTY RIGHTS

If you believe your intellectual property has been used improperly on our Website,
please notify us at: contacteraagluxury@gmail.com Eraag reserves the right to defend claims where applicable.

GOVERNING LAW

This Agreement is governed by the laws of India, subject to the exclusive jurisdiction of the courts of DELHI, India.

GENERAL

• This Agreement does not create partnership or agency between you and Eraag.
• If any part of this Agreement becomes invalid, the rest remains enforceable.
• Eraag may assign its rights under this Agreement without requiring user consent.

PRODUCT INGREDIENTS & ALLERGY DISCLAIMER

Eraag products are formulated using selected fragrance oils and safe cosmetic ingredients. However, some individuals may react to certain ingredients. 

Patch testing is recommended prior to use.

 By using our products, you acknowledge that:
• You have reviewed the ingredients list
• You will discontinue use in case of irritation
• Eraag is not liable for allergic reactions or sensitivities